TNPM/ESR Info

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Collecting data for TNPM Wireline & Netcool/Proviso

    • Problem(Abstract)**

For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs). Gathering this data before calling IBM® support will help you understand the problem and save time analyzing the data. Resolving the problem

If there are any issues with TNPM Wireline and/or Netcool/Proviso, please follow these steps and attach the required information to the PMR:

    • 1. For all issues (other than Install issues):**

a) Execute "$PVMHOME/bin/dbMgr/dbMgr versionSupportLevelDump" b) Were there any recent changes made to the current system? c) Attach the topology.xml loaded from DB d) Collect "grep PERF proviso.log | grep ERROR" from the server that is running the channel manager

    • 2. For Install issues:**

a) Is this a fresh Install? If yes, what version? b) Is this an upgrade? If yes, from what version to what version? c) Describe where in the installation the failure occurred and what step the deployer was performing when the failure occurred d) Attach the topology.xml file that was saved just before deployment e) Zip and attach the contents of the /tmp/ProvisoConsumer directory: Make sure it includes the following: Topology.xml Discovery.xml log.txt All the Item*.xml files and the related Out files f) If the failure occurred while trying to install a component on to a remote host, please attach the contents of the ProvisoConsumer Directory on that host as well. g) If this was a TIP Install failure, please send in all the TIP/TCR install logs found in the “/” or root user's home directory.


    • 3. For Collector/Dataload related issues:**

a) Execute "$DL_PRODUCT_HOME/bin/pvmdctrl status" b) Execute "ps -ef | grep pvmd" c) Collect <YY.MM.DD>SNMP.log, pvmd.log and pvmdmgr.log d) If the above don't exist, collect "grep SNMP $DC_HOME/log/proviso.log" from the server that is running the channel manager e) Execute the following command and attach “dl.cfg”: i) $DC_HOME/bin/dccmd debug CMGR "self dbCfgPrint" | grep ^SNMP > dl.cfg f) Execute "$DL_PRODUCT_HOME/ /contribs/dialogTest2 DebugDump" and tar the resulting directories g) Execute "$DL_PRODUCT_HOME/contribs/dialogTest2 version" h) Attach the $DL_PRODUCT_HOME/dataload.env

    • 4. For DataMart related issues:**

a) Execute "$DC_HOME/bin/dccmd status DISC" from the server that is running the channel manager b) Collect the logs under $PVMHOME/log c) Collect "grep DISC $DC_HOME/log/proviso.log" from the server that is running the channel manager d) Collect output for "crontab -l" from the DataMart server

    • 5. For Database related issues:**

a) Collect $ORACLE_BASE/admin/PV/bdump/alert_PV.log b) Collect $DC_HOME/log/proviso.log and $DC_HOME/log/tnpm.log from the server that is running the channel manager c) Execute the sql script: $PVMHOME/extratools/supportScripts/check_proviso_db.sql d) Collect output from contab -l from the Datamart server e) Execute "$PVMHOME/extratools/supportScripts/dbRegEdit/dbRegEdit PV_ADMIN/PV@PV CHANNELS"

    • 6. For DataChannel related issues:**

a) Execute "$DC_HOME/bin/dccmd status all" b) Execute "$DC_HOME/bin/findvisual" from the server that is running the channel manager c) Collect recent walkback files from $DC_HOME/log/ folder d) Collect "grep <DC_component> $DC_HOME/log/proviso.log". Here DC_component = component that is reporting an issue e) Execute the following command and attach “dc.cfg” i) "$DC_HOME/bin/dccmd debug CMGR "self dbCfgPrint" > dc.cfg

    • 7. For DataView related issues:**

a) Collect only 2 days worth of ../silverstream/log/SilverServerConsole.log (Proviso – 4.4.3.x) b) The report URL in question c) A screenshot of the report in question d) If this is a realtime report or probe issue, execute the following: i) tail -f $DC_HOME/log/proviso.log | grep CMD ii) tail -f $DC_HOME/log/proviso.log | grep RT

    • 8. For TIP related issues (TNPM – Wireline):**

a) Please see the following link that describes the must gather for TIP related issues: https://www-304.ibm.com/support/docview.wss?uid=swg21468983

    • 9. For TCR related issues (TNPM – Wireline):**

a) Please see the following link that describes the must gather for TCR related issues: https://www-304.ibm.com/support/docview.wss?uid=swg21422663